Mon-Friday : 7:30-4:30
124 Hour Services
- When you need to turn off your water service, and your customer valve (on your side of the meter) is in operative or non-existent, you should call our office to request turn off of VRWD valve (on our side of the meter). There is no charge for this service.
- If you or your agent as defined above, damage our valve or equipment we must charge you for replacement or repair. We will respond to non-emergency calls Monday through Friday (except observed holidays) between 8:00 A.M. and 4:00 P.M. as quickly as a technician is available or by appointment. We will respond promptly to requests when there is substantial water loss (emergencies) 24 hours a day at no charge to customers.
- To contact the office during normal business hours, Monday through Friday, excluding holidays, call 805-646-3403.
- After business hours, weekends, and holidays call 805-646-3403, listen to the recording and call the number of the standby person, leave your name phone number and don‚ t forget your address. The standby person will respond promptly to your call.