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Frequently Asked Questions

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Are water waste prohibitions in effect?

Yes, see Water Waste Prohibition Ordinance 2016-1: Waste Water Ordinance 2016

Where is Ventura River Water District located?

The District offices are located on 409 Old Baldwin Rd off of Baldwin Rd (Hwy 150), .37 miles west of Highway 33.

Why wasn’t my last payment reflected on my bill?

In order to process the billings each month, the District must establish a transactions cut-off date after which no further transactions will be reflected on the monthly billing statement. If your payment was received after the cut-off date, it would not be reflected on your bill.

I’m late in getting my bills paid. Can I drop my payment off?

A payment drop box is located at the front gate of the District Office and is available for non-cash payments anytime, day or night. To ensure the payment is properly posted to your account, please include the bottom portion of your bill with your payment or write your account number on your check. Payments will be posted to your account on the following business day.

When is my bill due?

All bills are due when presented for payment. Bills are overdue if payment is not received by the last day of the month. Please allow three days for delivery of payments made by U.S. Mail.

Where is my water meter located?

Most water meters are located in the ground in a concrete box near the sidewalk or curb.

Do you have a leak relief program?

Yes. Leaks that are greater than 40 units of water can be eligible for our leak relief program if it is considered unavoidable. Other criteria may apply.

Please fill out a Leak Relief Form and send it to General Manager, Bert Rapp.